Refund Policy

This policy explains how refunds work for purchases on ezfate (ezfate.com).

What you buy

• One reading unlocks every chapter of one Bazi or compatibility reading. It is delivered as soon as your payment goes through and stays available in your account.
• ezfate Plus is a subscription, billed monthly or yearly, that unlocks every reading while it is active. It renews automatically until you cancel.

One reading

A reading is digital content written for your chart and delivered right away, so it is generally not refundable once opened. We will refund you in full if:

• the reading failed to generate, or chapters are missing or broken and we cannot fix it;
• you were charged twice for the same reading;
• you bought a reading you already had access to, for example through ezfate Plus.

ezfate Plus

You can cancel at any time from the billing page in your account. You keep access until the end of the period you have paid for, and you will not be charged again. We do not refund the unused part of a period, except where the law requires it.

If you were charged for a renewal you did not intend and have not used ezfate Plus since, contact us within 7 days of the charge and we will refund that renewal.

How to ask for a refund

Email support@ezfate.com from the address on your account and include the date of the charge. We reply within 3 business days. Approved refunds go back to the original payment method; your bank may take 5–10 business days to show them.

Your rights

Nothing in this policy limits the rights you have under the consumer protection laws where you live.